Warehouse Excellence


The standardized method used in the Warehouse Excellence Study guarantees the comparability of distribution centers and the creation of structure and transparency.

Efficiency as well as effectiveness is measured by real and theoretical benchmarking. Accordingly, the study provides an individualized result report, which can be the starting-point for future improvements. The participants' anonymity is guaranteed during the whole assessment.


Participants in the study are distribution centers from different countries and sectors, with different dimensions, operating concepts and requirements. To this day, distribution centers in sectors such as spare parts. pharmaceutical, jewelry, food and also literature have been analyzed. Additionally, consulting agencies use the methodology of the Warehouse Excellence Study in cooperation with the Warehouse Excellence Team. Employees of the agencies are trained in the methodology to accomplish assessments without quality loss. The Warehouse Excellence Team compares the collected information and data to the the data pool and the anonymous results are provided.


Within the Warehouse Excellence Study several distribution centers with more than 400 datasets have been analyzed and evaluated in detail with the assistance of the Distribution Center Reference Model.



The Warehouse Excellence Study works with standardized terms and definitions.



This is especially important  in the world of logistics where we must guarantee comparability. Structures and flows in distribution centers can be clearly illustrated with the DCRM modularity. High quality data is guaranteed by the standardized documentation of data and techniques, which is the basis for evaluation with the DCRM  performance measurement system. The standardization also has a positive impact on future analysis: once the structure of a distribution center is determined, costs for future analysis are reduced.


The identification of performance gaps is still one of the main tasks of executives. In addition to internal analysis, it is always useful to get an outside perspective on one's performance. To determine areas with performance gaps, it is beneficial to compare one's own distribution center with others.

Until now, studies have only compared performance in a very aggregated way that did not guarantee comparability.


Through the structure of the task-orientated DCRM, dissimilar distribution centers become comparable.



With the help of the Distribution Center Reference Model each distribution center is structured individually.


The first result of every analysis is a graphical illustration of this structure - a DCRM-Map. It offers a first impression of a center´s complexity and helps to structure the following data analysis easily. Furthermore, the analysis provides transparency concerning the performance of several parts of the distribution center, indicating areas where improvement activities can start.


The Warehouse Excellence Study evaluates the efficiency of the different parts of the distribution center. The effort-result ratio is estimated within this process and a comparison with the data pool shows whether or not this ratio represents a good performance.

A benchmark partner with similar requirements and greater efficiency is selected to evaluate effectiveness. Applied techniques, as well as the procedure organization of the benchmarking partner, offer starting-points for closing performance gaps. In this way, best practice solutions are identified.


Material flows, input and the resulting costs are assessed by the standardized performance measurement system.


The analyzed data will be presented in an individual report on various aggregation levels. 


The most important findings will be summarized within a management presentation. Process owners are provided with detailed results of specific areas so that they can derive targeted measures.


 Consequently, the safety of company secrets is guaranteed at all times. At their mutual request, participants can establish contact via the Warehouse Excellence Team to exchange detailed information.


Participation in the performance comparisons takes place without identity disclosure.